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TalkTalk is closing its mobile phone service (leaving only a rip-off plan)

If you have a mobile phone contract with TalkTalk, you  might want to look at alternatives.

From 1st May all all customers will be moved to a Medium Plan irrespective of the current plan.

I love how companies try to make changes sound amazing.

Here is the email TalkTalk has sent out to its customers (I’ve highlighted my favouite parts):

We’re simplifying our mobile service, so will be replacing your Large SIM plans with Medium SIM plans from 1st May 2018. Unfortunately any discounts or Mobile Boosts you may currently have on these SIM plans will be removed as a result of this change.

But if you’d like to continue with a larger mobile allowance, the good news is we’ve put together a special mobile deal with our friends at O2.

Now, what is happening?

Every customer will be moved onto a new plan, paying £14.50 a month receiving 500 mb data, 400 minutes and unlimited text.

This is pretty crappy.

The other option would be to transfer to O2 and getting 25% off a standard Sim plan (not in conjunction with any O2 offers)

What should TalkTalk customers do?

Definitely not stay with TalkTalk.

You could have a look at O2 packages, but if you’re moving to O2 you might as well move to Tesco Mobile who also operate on the O2 network and pick up some Clubcard points.

Tesco Mobile

Tesco Mobile customers get 1 Clubcard point for every £1.

Families with more than one Tesco Mobile pay monthly contract get additional freebies with every single contract.

Each family member can choose one of the following:

  • Up to 1 GB more data
  • 500 extra minutes to UK networks
  • Up to 500 extra minutes to Tesco Mobile phones
  • Up to £2 off your monthly bill
  • Up to £2.25 off Tesco Mobile protect each month
  • Up to 200 extra Clubcard points

The exact freebie depends on your monthly payment.

Our article about Tesco Mobile is here.

All information for TalkTalk customers is here.


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  1. TalkTalk are the poorest of the large broadband providers (as reported by Which?, April 2018 edition). This deal is unbelievably poor and shows the utter contempt they have for their mobile customers. Another reason to keep well away from TalkTalk.

  2. William Kerr says

    I drew this to Aneka`s attention as had a Large TT Sim Plan that I was told was ending… have moved to O2 – and for the same money I had been paying TT I have been given unlimited minutes as opposed to the 700 from TT; and an extra 1GB of data for £9 per month, and unlimited txts. Had debated whether to go to Tesco Mobile but was told by O2 , (maybe just a sales line, that their own coverage was better than Tesco`s as Tesco were only using a segmented /abbreviated part of the O2 network, without all the full service benefits – presume this was implying “coverage” with Tesco was not so comprehensive… whether you want to believe this, its I guess up to O2 Sim next day and hit an O2 shop for the SIM change and calls re. number transfer retention- 8 hours later waiting on temporary allocated numbers on wife and my own phones to revert to our old numbers – confident this will be in place by lunchtime tomorrow. At least now on a 4G network, and next move will be to remove myself from a TT landline and broadband service..

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